Troubleshoot and Repair

Many of the so-called “Big Box Stores” that sell office supplies now have sales people with limited training who double as computer repair technicians.  A requirement from some of these companies is that the computer repair technician be training and work as a salesperson first.

Often the technicians will run through a typical set of software diagnostics that may or may not lead to a favorable outcome.  If the outcome is unfavorable they may suggest a computer repair store that will waste even more of your precious time and money or they might make a recommendation that points you in the direction of a new computer which they happen to have on special at their store.

Other retail outlets that have dedicated repair centers often send your computer to a central repair location that is often far (out of state) from the store that you brought your computer to.  Not only do you run the risk of having your computer and data lost in the mail, but these repairs are typically expensive and may again lead to a recommendation to purchase a new computer.

At KKG, our main goal is to fix your specific problem at your location.  KKG also can often diagnose your problem and then rectify the problem remotely (without your computer leaving your sight).  In having this capability, we can often fix the problem while you sit at your desk.  We will also send a technician to your home or office should the problem require a more hands-on solution.  We can often service your computer on the day you call, and that includes weekends and evenings.

To learn more about how KKG can help you with troubleshooting and repairs please call us today at 312.725.0011 or click here to contact us.